Your frequently asked questions.

  • Each month you will receive a selection of canned wines or cocktails selected for you by our founder, Louisa. We aim to offer you as many new cans as possible but that said, there may be some repetition of cans over longer-length subscriptions.

    If you’re receiving wine, we also include tasting notes so you can learn whilst you sip.

  • Unfortunately not. The only way to change the delivery address is to cancel the existing subscription and re-subscribe with the new address.

  • Yes! Simply enter the name and address of the recipient at the checkout. We never send out any invoices so they won’t know how much you spent on them.

  • We aim to hit all your delivery dates but at the moment, we don’t offer a ‘specific day’ delivery service.

  • It depends on which subscription you have. For rolling and pay monthly subscriptions, you can manage your deliveries and subscriptions in the ‘Account’ area of the website.

    Click here to manage yours.

    If you’re on a different subscription plan, drop us an email and we’ll do our best to accommodate your reqeust.

  • You can cancel your wine subscription at any time. (We will of course be sad to see you go!)

    This can be done in the Account area of the website. Click here to manage your subscription.

  • We love to suprise you each month with your wine selection but if there is a specific can of wine you’re after, check out the can shop.

    We have the largest range of canned wines on the internet so you’re bound to find something to take your fancy.

  • Sometimes despite our best efforts, things don’t always go to plan.

    Whether it’s a shipment getting stuck on a slow-moving boat from South Africa or delays in the UK postal network - these things happen!

    We will always send you a substitute wine in place of one that has gone AWOL.

  • UK deliveries: We offer two services for delivery. You can choose between priority 24hr and standard 48hr shipping services. All shipments are sent using tracked services. You will be sent a tracking number to follow your parcel’s journey.

    Other deliveries: We use Royal Mail tracked services for deliveries further afield. You will be sent tracking details when you receive your shipping confirmation.

    Please note that these delivery times apply once the item has been handed over to our delivery provider and not from the time of checkout.

  • As we are a small business, we currently ship on Monday, Wednesday and Friday each week.

    During busy periods like Christmas, we ship more frequently.

  • If your order is returned to BWC HQ, you will need to pay additional shipping costs to re-send the parcel.

    Likewise, if incorrect addresses have been supplied, you may be required to pay an additional shipping charge to get this amended.

  • We only offer returns or refunds if the product is faulty. If you need to speak to us about this, email us at hey@brixtonwineclub.com

  • If your country is listed at the checkout, then yes!

    Please note that the shipping costs do not include customs taxes. This is payable by the customer.

  • B.W.C. cannot be held responsible for any loss or damage that may occur once your order has been delivered. Please note this if you choose to have your parcel left in a safe place or communal area.